Shipping policy

Where we deliver

Summit Worklife delivers to every Australian state and territory. We do not ship outside Australia.

Orders leave from one of our two Australian warehouses — Sydney, NSW or Melbourne, VIC — depending on which one holds stock of your model.

What delivery costs

Delivery is calculated at checkout from your delivery address and what is in your cart. The exact amount is shown to you before you pay, and we never invoice extra freight after an order is placed.

Chairs

Chairs travel as bulky freight, so delivery is charged per chair. The rate depends on your state and on which warehouse holds your model:

NSW and VIC — A$60 per chair, metropolitan and regional.
ACT, QLD, SA and WA — A$60 to A$200 per chair, depending on the model.
Tasmania — A$300 to A$400 per chair.
Northern Territory — A$400 per chair.

Each additional chair adds the same amount again: two chairs to a Sydney address is A$120, three is A$180, and so on. Each chair takes up its own space on the truck, so we charge it through rather than hiding it in the product price.

You can order up to ten chairs online. For eleven or more, email info@summitworklife.com.au and we will quote freight for the whole consignment.

Headrests and accessories

A$30 per order, flat, anywhere we deliver them.

We currently cannot deliver headrests or accessories on their own to Tasmania or the Northern Territory. If you would like one sent together with a chair to either, email us before you order and we will arrange it.

Dispatch and tracking

Your order confirmation is emailed to you immediately. A second email follows with the carrier and tracking details once your consignment leaves the warehouse.

We deliver to street addresses. If your address has access restrictions — a high-rise without a lift, a site with restricted truck access, a gated property — tell us in the order notes or by email so we can brief the carrier.

If something goes wrong

Please check your order when it arrives. If a carton is damaged, photograph it before opening it and email info@summitworklife.com.au with your order number. Damaged, defective or incorrect items are handled under our Refund policy: we cover return freight and no restocking fee applies.

Change-of-mind returns are available within 7 calendar days of delivery. See the Refund policy for the full conditions, including the 20% restocking and handling fee and who pays return shipping.