Refund policy

7-Day Return Policy

We offer a 7-calendar-day return period. You may request a return for any reason by contacting us within 7 calendar days after the item is delivered.

To be eligible for a return, the item must be in the same condition in which you received it: unused, unworn, unwashed, unaltered, and complete with all original tags, accessories, manuals, free gifts, and original packaging. A receipt or other proof of purchase is also required.

20% Restocking and Handling Fee

Approved change-of-mind returns are subject to a 20% restocking and handling fee, calculated based on the actual purchase price of each returned item after discounts. This fee will be deducted from your refund.

For example, if the purchase price of a returned item was $100, the restocking and handling fee would be $20, resulting in an item refund of $80 before any other applicable deductions.

The fee applies to returns for reasons including, but not limited to:

Changing your mind
Ordering the wrong item, size, color, or quantity
No longer needing or wanting the item
Refusing or failing to accept delivery, where permitted by law

The 20% fee does not apply when:

The item was defective or damaged upon delivery
We sent you the wrong item
We expressly agree to waive the fee
Applicable law prohibits the fee

How to Request a Return

To request a return, contact us at info@summitworklife.com.au and include:

Your order number
The item you wish to return
An optional explanation for the return
Photos or videos if the item is damaged, defective, or incorrect

If your return is accepted, we will provide return instructions and the applicable return address. Please do not send an item back to the address shown on the original package unless we specifically instruct you to do so.

Items returned without prior authorization may not be accepted.

Return Shipping Costs

For change-of-mind returns, customers are responsible for all return shipping costs. We recommend using a trackable and insured shipping service, as we are not responsible for returned packages that are lost or damaged in transit.

If we provide a prepaid return label, the cost of that label may be deducted from your refund in addition to the 20% restocking and handling fee.

Original shipping charges and customs duties are non-refundable unless the return is caused by a defective, damaged, or incorrect item, or unless otherwise required by applicable law.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If an item is damaged, defective, or incorrect, contact us as soon as reasonably possible at info@summitworklife.com.au.

Please include your order number and clear photos or videos showing the issue. After reviewing your claim, we will provide an appropriate solution, which may include a replacement, repair, or refund.

For an approved damaged, defective, or incorrect-item claim, we will cover the reasonable return shipping cost, and no restocking and handling fee will be charged.

Non-Returnable Items

Unless otherwise required by applicable law, we cannot accept returns for:

Perishable goods
Custom-made, personalized, or made-to-order products
Personal care or hygiene products that have been opened or unsealed
Hazardous materials, flammable liquids, or gases
Digital products or downloadable content
Gift cards
Items clearly marked “Final Sale” before purchase
Items showing signs of use, wear, washing, installation, alteration, accidental damage, or missing components

Please contact us before purchasing if you have questions about whether a specific item is returnable.

Exchanges

The fastest way to receive a different product is to return the original item and place a new order after the return is approved.

Change-of-mind exchanges remain subject to the eligibility requirements, return shipping costs, and restocking and handling fee described above.

Statutory Consumer Rights

Nothing in this policy limits any non-waivable consumer rights available under applicable law. If the laws applicable to your purchase provide a longer return or cancellation period, those laws will take precedence over our standard 7-day policy.

Where European Union or United Kingdom distance-selling cancellation laws apply, eligible consumers may notify us of their decision to cancel within 14 days after receiving the goods and return the goods within the legally prescribed period.

The 20% restocking and handling fee will not be charged solely for exercising a statutory right of withdrawal where such a fee is prohibited. Customers may still be responsible for direct return shipping costs when permitted by law and disclosed before purchase. Any permitted deduction for diminished value will be based on handling beyond what is reasonably necessary to inspect the product.

Refunds

We will notify you after we receive and inspect your return.

If the return is approved, the refund will be issued to your original payment method within 10 business days, subject to the following permitted deductions:

The 20% restocking and handling fee, when applicable
Prepaid return-label costs, when applicable
Other deductions permitted under this policy and applicable law

Shipping charges, taxes, duties, and other order amounts will be refunded or withheld as required by applicable law.

Your bank or credit card provider may need additional time to process and post the refund. If more than 15 business days have passed since we confirmed your refund, please contact us at info@summitworklife.com.au.